SAUNAT.FI – PRIVATE SESSION BOOKING AND TERMS OF SERVICE
(Ticket Shop Terms and Conditions below)
1. General
These terms and conditions apply to the rental of facilities managed and/or owned by Saunat.fi / T4T Ventures Oy (“Lessor”).
By confirming a booking, the Customer (“Lessee”) agrees to comply with these booking and service terms as well as the venue’s house rules.
2. Booking
The start and end time of the reservation are stated in the booking confirmation.
All preparations and clean-up must take place within the reserved time, and the premises must be vacated by the end of the booking.
The Lessor reserves the right to charge for overtime according to the current hourly price list.
If the Lessee is under 25 years of age, a security officer must be present from 21:00 onwards (or for the entire duration of the booking) through the Lessor.
Fee: €55/hour (double rate on public holidays).
Events with more than 50 attendees require two security officers.
The Lessor may charge a security deposit, refundable after the event if all terms have been met and the premises are left in good condition.
Additional hours must always be agreed upon with Customer Service and are charged according to the price list.
Payments can be made via MobilePay or invoiced afterward.
All extra hours must be confirmed in advance with Customer Service by call or message at +358 44 989 3454.
3. Cancellation Policy
- Cancellation over 30 days before the booking: 25% of the total rental fee is charged.
- Cancellation under 30 days before the booking: full rental fee is charged.
- Bookings made within 30 days of the event are always charged in full.
- Cancellations must be made in writing to [email protected].
Changing the booking date incurs a €150 handling fee plus any difference in rental prices.
4. Prices and Payment Terms
Prices are stated on the Saunat.fi website or in a written offer from the Lessor.
All prices include VAT unless otherwise stated.
Payment must be made in full at the time of booking via the online store, payment link, or invoice.
Invoice and manual payment link fee: €15.
Payment term: 7 days. The rent must be paid before the booking begins.
5. Access and Keys
Keys can be collected as instructed at the start of the rental period. The person collecting the key must be at least 18 years old.
Doors must be locked and keys returned to the designated location at the end of the reservation.
Lost keys incur a minimum fee of €150 plus replacement and locksmith costs.
Door opening service: €150.
6. Cleaning and Damages
The Lessee is responsible for any damage or additional cleaning costs caused during the rental period.
The premises must be left tidy: trash in bins, bottles and cans in recycling containers, dishes in the dishwasher or neatly stacked on the counter.
Extra cleaning: €55/hour (double on holidays).
Cleaning of bodily fluids: €100 per occurrence.
7. Additional Charges
- Exceeding the allowed number of guests: €400
- Lost or damaged towels/textiles: from €25 each
- Misuse of smoke machines or emergency exits: charged at actual cost
- Contract violation investigations: €55/hour
- If the facility becomes unusable due to damage, the Lessee is responsible for compensating the lost rental income in full.
8. House Rules
The maximum number of attendees is limited to the number stated in the venue description.
CCTV monitoring is in place in common areas.
Smoking is only permitted in designated areas.
Quiet hours begin at 21:00.
Use of personal sound systems or DJ equipment is prohibited without prior approval.
The sauna heater must be turned off upon leaving.
9. Lost Property
Saunat.fi is not responsible for items left behind.
Lost items are stored for two weeks and can be collected by arrangement.
10. Complaints
Any issues or defects must be reported immediately upon discovery to +358 44 989 3454.
Written complaints must be submitted no later than the next business day to [email protected].
11. Disputes
This agreement is governed by Finnish law.
Disputes shall be resolved primarily through negotiation and, if necessary, in the Helsinki District Court.
12. Lessor’s Right to Cancel
The Lessor reserves the right to cancel a booking due to force majeure or double booking.
Compensation is limited to a refund of the paid rent.
Lessor:
Saunat.fi / T4T Ventures Oy
Furuvikintie 5, 00870 Helsinki, Finland
Tel. +358 44 989 3454 / +358 400 485 425
Business ID: 1927803-7
SAUNAT.FI TICKET SHOP – BOOKING AND TERMS OF SERVICE
1. General
These terms and conditions apply to reservations and purchases made through the Saunat.fi / T4T Ventures Oy (“Organizer”) ticket shop.
By confirming a booking, the Customer agrees to these terms and conditions.
2. Ticket Purchase and Payment
Tickets and services are purchased via the Saunat.fi online store.
Payment is made at the time of purchase.
All ticket prices include VAT unless otherwise stated.
A ticket serves as admission to the specified event or service and cannot be used for other purposes.
3. Cancellations and Changes
Purchased tickets are non-refundable, non-exchangeable, and non-cancellable unless the event is cancelled or rescheduled by the Organizer.
If an event is rescheduled, tickets are automatically valid for the new date.
If the new date is not suitable, the ticket can be refunded within 14 days of notification.
4. Event Changes and Cancellation
The Organizer reserves the right to modify the program, performers, or schedule without prior notice.
If the event is cancelled, the paid ticket price (excluding service or delivery fees) will be refunded to the Customer.
In force majeure situations (e.g. official restrictions, pandemics, natural disasters), the Organizer is not liable for compensation.
5. Conduct and Safety
The Customer must follow venue rules and staff instructions.
The Organizer reserves the right to remove any person causing disturbance or endangering others.
Substance abuse, vandalism, or rule violations may lead to removal without refund.
6. Liability and Damages
The Customer is responsible for any damage caused to the venue or its property.
The Organizer is not responsible for loss, damage, or theft of personal belongings during the event.
7. Photography and Marketing
Events may be photographed or filmed for marketing purposes.
By attending, the Customer consents to possible appearances in promotional photos or videos used by Saunat.fi or its partners.
8. Complaints
Any complaints must be submitted in writing to [email protected] promptly after the event.
9. Governing Law and Dispute Resolution
These terms are governed by Finnish law.
Disputes will be settled primarily through negotiation and, if necessary, in the Helsinki District Court.
Organizer:
Saunat.fi / T4T Ventures Oy
Furuvikintie 5, 00870 Helsinki, Finland
Tel. +358 44 989 3454 / +358 400 485 425
Business ID: 1927803-7