SAUNAT.FI TERMS AND CONDITIONS:
These terms and conditions apply to the rental of premises managed and / or owned by SAUNAT.FI / T4T Ventures Oy (the “Lessee”) and define the responsibilities and obligations of the Booker.
RESERVATION
The start and end time of the space reservation is stated in the order confirmation. The booking will be confirmed when the Booker accepts these booking and contract conditions or when the rent has been paid in full.
The rental period must include preparation and unloading hours as well as pick-ups of the goods. The rented space must be empty at the end of the booking period. The booker must be at least 18 years old. If the rental premises are used by persons under 18 years of age, this must be stated at the time of booking. For security reasons, the Lessee needs the contact information of at least two persons participating in the event from the Booker.
Any additional hours must be agreed with the Renter separately and will be charged separately according to the price list. Additional hours will be charged according to the entry and exit times stored in the Ajax electric lock per starting hour. Please note that the Renter may charge the customer for additional hours afterwards, depending on the actual use of the space. Used extra towels and tablecloths as well as other additional services ordered afterwards will be charged separately from the booker. The organization of paid public events on the premises is prohibited without the prior written permission of the Lessee.
If the event has to be interrupted by the Renter or an external authority, the Renter is not obliged to compensate for any unused rental time or indirect costs.
CANCELLATION POLICY
Cancellation more than 30 days before the rental period, a booking fee of 25% of the total rental price will be charged. *
Cancellation less than 30 days before the rental period, the full amount of the reservation will be charged. *
*) (Bookings made less than 30 days prior to the rental period may be canceled, in which case we will withhold a portion of the booking fee of 25% of the total rental price if the booking is canceled 14 days prior to the rental period. the total price of the reservation.
Bookings made less than 14 days prior to the rental period may be canceled, in which case we will withhold a portion of the booking fee of 25% of the total rental price if the booking is canceled within 3 days of booking. However, no later than 48 hours before the rental period.)
If there is a hot tub at the time of booking, the booking must be canceled / transferred no later than 48 hours before the rental period. Cancellations under 48 hours will be charged at full rate.
TRANSFER OF RESERVATION
The transfer of the booking is free of charge for the booker if it is made at least three weeks before the original date of the booking. Please note, however, that the transfer must be made no later than 48 hours before booking. Bookings made less than 48 hours before the start of the booking will be considered as cancellations and we will charge the full amount of the booking.
If the Booker wishes to transfer their booking less than 3 weeks before the original time of the booking, the Renter will charge the Booker € 150 for booking and processing costs. The renter will not be reimbursed for price changes. Please always confirm the transfer in writing by e-mail [email protected]. The transferred reservation must be used within 6 months of the original date.
The free transfer of the reservation does not apply to public holidays, high season or the Christmas season. Please always confirm the transfer in writing by e-mail [email protected]. We reserve the right to charge the difference between the space rental payments if the space rent for the day to be transferred is higher than before.
Refunds will be made within 30 business days.
PRICES AND PAYMENT TERMS
Valid prices are specified in Saunat.fi's online store or in a separate offer or in the services of other partners. Prices quoted include current VAT. The rental price will be paid in full at the time of booking as an online payment or alternatively the Lessee will invoice the Booking Agent with an invoice. The rent must be paid before the rental period. Billing surcharge 15€ per invoice. Payment term 10 days net, invoice late payment interest is in accordance with the Interest Act.
Please note that our space can be booked on several different sites, so there is a small chance that the space will be booked from different forums at the same time and our customer service has not had time to process the booking. In such cases, the space will be leased to the person who first made the reservation. Primarily, we try to find a similar space for the booker in the queue. If this is not found, we will refund the full amount paid in full.
OPENING OF PREMISES
The key can be picked up on the day of rental in accordance with the instructions provided separately to the Booker and the return is made by leaving the key in the place agreed with the Booker. Arrival instructions will be sent to the Booker by e-mail prior to booking, approximately 30 minutes before the start of the booking. Please note, however, that the space reservation will only start at the agreed time. If you want to make your reservation early for preparations, please contact our customer service in good time. If the Renter hands over the arrival instructions, Renter is responsible for any misuse. Please do not pass on the codes to your guests.
Please note that it is always the Customer's responsibility to lock the premises after booking.
Please note that the sauna is heated by the customer and takes about 45 minutes to warm up. (Exceptions are Furuvik's Rantasauna, Pihasauna and Arla's sauna, where the heaters are pre-heated)
Bringing your own food / drinks and other props to and from the premises must take place within the agreed rental period. When leaving, the renter makes sure that the premises are in order and the sauna stove is switched off. If the Booker leaves the heater on at the end of the rental period, the Lessee has the right to charge the Booker an additional fee of 100€.
Animals are not allowed on the premises. The use of any fireplace in the premises is strictly prohibited.
Lamps, candles and electrical appliances should be turned off, windows and doors should be closed and the premises should be locked when leaving.
NUISANCE AND ADDITIONAL CLEANING
The Booker shall be fully liable for any damages (including indirect damages) caused to the Lessee, the property and / or third parties or their property during the rental period, as well as the costs of repairing them.
The Booker must not move furniture on the premises. The premises must be in a tidy condition after rental (rubbish in trash cans and recycling bins, bottles and cans collected, dishes in the dishwasher or collected on the kitchen level, used towels and coasters in laundry baskets). Please do not put bottles and rubbish in the same bag, we are an environmentally friendly company and we sort all the waste, mixing the waste makes the job considerably more difficult. Please also notice that the amount of the dishes is taken into account in the cleaning. If there will be a lot of dishes, we recommend washing dishes during your event. Bath whisk is not allowed in the Saunat.fi premises, additional cleaning costs of 55€ will come from the use of the bath whisk.
We charge an additional 100€ cleaning fee for throwing rubbish, bottles, cans, cigarette butts or other furniture from the balcony or terrace. If the booking requires cleaning of the common areas of the property, the Lessee will charge the Booker an additional cleaning cost of 100€. If the Booker breaks any of the furniture or fixed equipment of the rented space or property, the Lessee will charge at least one hour's work, 55€ / hour, in addition to the costs of the repair.
If there is a need for additional cleaning after the rental, the Lessee will charge the Booker 55€ / starting hour based on the actual costs, a special surcharge of 100€ / secretion. Damage to the property and furniture will be invoiced according to the actual costs. In addition to the RRP price of a broken item, we charge the customer 100€ for labor and acquisition costs.
Lost towels will be charged 25€ per towel. Lost keys will be charged 100€ or re-serialized if necessary. Failure to follow the key return instructions will also incur costs for the customer.
Use of emergency exits will cause an alarm and unnecessary use will be charged at least 100€.
Varaaja tiedostaa että uima-allas tulee tyhjentää turvallisuussyistä kokonaan mikäli lasinsiruja joutuu altaaseen tai altaan vesi likaantuu muulla tavoin käyttökelvottomaksi. Varaaja vastaa altaan tyhjennyksestä, puhdistuksesta ja täytöstä aiheutuneista kustannuksista ja lasku työstä lähetetään suoraan Varaajalle. Aiheutuneesta lisätyöstä ja vesimaksuista veloitetaan vähintään 500 €.
The Booker is aware that the swimming pool must be completely emptied for safety reasons if glass shards get into the pool or the pool water becomes otherwise unusable. The booker is responsible for the costs of emptying, cleaning and filling the pool, and an invoice for the work is sent directly to the accumulator. At least 500€ will be charged for additional work and water charges.
LOST ITEMS
At the end of the booking period, the premises must be emptied of all brought goods. Any valuables left in the premises can be inquired by e-mail from Saunat.fi customer service [email protected]. Lost items will not be transported to the Booker, but will be picked up by the Booker in a separately agreed manner. A handling fee of at least € 25 or the actual costs incurred in handling them will be charged. Lost items are stored for 2 weeks.
REGULATIONS
Booked premises may not contain more than the maximum number of people specified by the Booker. There is a recording camera surveillance in the entrance hall of the premises. The Lessee or their authorized representative person has the right, if necessary, to suspend the event on the premises if the event is considered to cause disturbance to outsiders or the permitted number of people is exceeded. The booker is obliged to pay the costs incurred for the visit to the guards and the rescue service (minimum charge 100€), if necessary. It is not allowed to bring your own DJ equipment and heavier PA systems unless this has been agreed in advance with the tenant. Smoking is only allowed outside in designated areas or in the smoking room. You can bring your own drinks and food to the premises. In Non-rented premises you should always be dressed. Walking around in towels on non-rented premises are therefore prohibited. Excessive movement in the common areas of the property should be avoided. Please note that the lobby and hallway areas are for access only.
The use of a smoke machine in our premises is strictly prohibited!
COMPLAINTS
Any deficiencies and other remarks related to the premises must be reported to the Lessee immediately by telephone. Complaints must be notified to the Lessee by e-mail no later than the working day following the rental.
LESSEE 'S RIGHT OF CANCELLATION
In the event of force majeure, the Lessee can cancel the reservation. In this case, the booker will receive a full refund of the rent paid. Other costs incurred by the booker as a result of the cancellation will not be reimbursed by the renter. The Lessee reserves the right to change the order and delivery terms and prices.
SAUNAT.FI TICKET SHOP RESERVATION AND TERMS OF AGREEMENT
WEB STORE ORDER AND TERMS OF AGREEMENT
By registering as a customer of the Saunat.fi web store, you agree to these terms of use. The developer and owner of the Saunat.fi web store is T4T Ventures Ltd, Business ID 1927803-7. The terms define the responsibilities and obligations of the Booker. Saunat.fi ticket shop is a sauna ticket shop offered by T4T Ventures, through which customers can book services from third parties. The prices of the products include value-added tax. We reserve the right to change prices and shipping costs.
The contact information for each sauna's customer service can be found on the sauna-specific pages and in the booking confirmation.
HOW THE SERVICE WORKS
Saunat.fi is a sauna ticket web store connecting customers and sauna owners (Sellers). The use of our service requires registration. Sellers independently offer their services through the Saunat.fi service. Upon reservation, a booking confirmation will be provided containing detailed information about the reserved ticket(s) and products. Saunat.fi is not responsible for the services offered by sellers, their content, or quality. Sellers and Saunat.fi may send you marketing messages.
TRANSFER AND CANCELLATION TERMS
Purchased sauna tickets cannot be refunded, but the Booker may transfer their purchased ticket(s) to another person or another time slot if desired. Notice of the transfer must be made no later than 72 hours before the start of the session to the email address provided in the booking confirmation. The transfer must also specify the date for which the session is to be transferred and under what name the order was made. If the price of the new session differs from the original, we will charge the difference, but we will not refund any potential lower price.
The cancellation policy applies to all ticket types and products available in the web store.
ORDERING AND PAYMENT
Ordering products from the web store is done by adding them to the shopping cart and paying for the contents of the shopping cart via the payment service provider. When purchasing from the web store, the purchaser is required to familiarize themselves with and adhere to the currently applicable terms of use. Payment for sauna tickets is made through the secure and protected Paytrail payment service. Paytrail is a Finnish payment institution, part of the Nets family (Paytrail Ltd, Business ID 2122839-7). Nets is the leading provider of payment solutions, information services, and digital security solutions in the Nordic countries.
PAYMENT CONFIRMATION AND RECEIPT
After the purchase, a booking confirmation and arrival instructions will be sent to the purchaser's email.
PRODUCT AVAILABILITY
If a product is unavailable, Saunat.fi reserves the right to cancel the transaction. Please note that the shopping cart does not reserve a sauna ticket or products until the order is paid for.
HOUSE RULES
The Renter or their authorized representative has the right to remove a customer from the premises if they are deemed to cause disturbance when necessary. Smoking is only permitted in outdoor areas in specifically designated areas. Please familiarize yourself with the venue's own house rules on-site.
DAMAGE AND COMPENSATION
The Booker is responsible for damages (including indirectly incurred damages) caused to the Renter, property, and/or third parties or their property during the rental period and for the costs of repairing them in full.
COMPLAINTS
Any deficiencies or other complaints related to the premises or your reservation must be reported to the Renter immediately during the reservation. Complaints must be submitted to the Renter no later than the next business day after the rental via email.
REGISTER DESCRIPTION
Renter and register maintainer: Saunat.fi / T4T Ventures Ltd, Business ID 1927803-7
Furuvikintie 5, 00870 Helsinki, phone: 0400 485 425 / 044 989 3454
Register name: Customer Register
Purpose of the register: The information is used for the planning and implementation of Saunat.fi's business, such as customer contacts and customer communication in the form of market research and direct marketing. All customer information is treated confidentially. The contact information requested during ordering and purchasing is used for the delivery of the order and for marketing Saunat.fi / T4T Ventures Ltd's products and services. If desired, the purchaser has the right to refuse marketing by informing customer service at the email address [email protected].
WE RESERVE THE RIGHT TO UPDATE OUR CONDITIONS IF NECESSARY.
LESSEE: Saunat.fi / T4T Ventures Oy, Furuvikintie 5, 00870 Helsinki,
Saunat.fi 044 989 3454
Villa Furuvik 0400 485 425
Y-tunnus : 1927803-7, Kotipaikka: Helsinki.